Effective Date: March 13, 2025
Studio WY (https://www.studiowy.com)
1. Who We Are
Studio WY is a WordPress-focused SEO web design agency. We offer web development, search engine optimization (SEO), website maintenance, and lead generation services. By accessing our website and services, you agree to these Terms of Service.
2. Acceptance of Terms
Your use of our website and services signifies your acceptance of these terms. We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use indicates your acceptance of the updated terms.
3. Services Offered
Studio WY provides a variety of services, including:
- WordPress Website Design and Development
- Search Engine Optimization (SEO) Services
- Website Maintenance Packages
- Lead Generation and Digital Marketing Consulting
- WordPress Tutorials and Digital Resources
Details of any service, including scope, deliverables, pricing, and timelines, will be agreed upon in writing prior to project commencement.
4. Payment Terms
- Payment terms will be outlined in your proposal and/or invoice.
- Projects generally require a deposit (typically 50%) upfront before work begins, with remaining balances due according to the agreed schedule or milestones.
- Website maintenance packages are billed in advance (e.g., monthly, quarterly, or annually).
- Accepted payment methods include [bank transfer / PayPal / etc.].
Late Payment
Late payments may incur a [5%] monthly late fee. Continued non-payment may result in project delays or service suspension.
5. Website Maintenance Packages
Studio WY offers maintenance packages to keep your WordPress website secure, up-to-date, and optimized.
What’s Included:
- Regular WordPress core, theme, and plugin updates
- Security monitoring and malware protection
- Scheduled website backups
- Minor content updates (as specified in your package)
Payment & Billing:
- Maintenance packages are billed in advance, typically for 3, 6, or 12 months.
- Renewal is automatic unless you notify us of cancellation before the renewal date.
Cancellation & Refund Policy:
- You may cancel your maintenance package at any time by giving written notice (email accepted).
- If you have paid in advance for a maintenance plan and choose to cancel early, we will refund the unused balance on a pro-rata basis. For example, if you paid for 12 months and cancel after 6 months, we will refund you the remaining 6 months.
- Refunds will be processed within 14 days of cancellation confirmation.
Termination of Maintenance:
Studio WY reserves the right to terminate maintenance services if:
- There is a breach of these Terms
- Inappropriate or illegal content is discovered
- The website’s code is modified by a third party without prior notice, which affects security or functionality
6. Client Responsibilities
Clients are expected to:
- Provide necessary content, access credentials, and materials on time
- Review and approve design stages and SEO content promptly to avoid delays in the project timeline.
- Maintain proper licenses for any third-party themes, plugins, or media not supplied by Studio WY
- Refrain from making changes to the website that may affect security or performance without prior consultation
7. Project Cancellation Policy
We strive to ensure satisfaction with all services. However, if for any reason you are unsatisfied, you may cancel your project by providing written notice.
Refund Terms:
- For one-time projects (e.g., web design, SEO campaigns), any work completed up to the cancellation date will be billed accordingly, and any balance for unfinished work may be refunded (subject to approval).
- For prepaid services (e.g., 12-month SEO retainers or maintenance packages), we will refund the unused balance based on the cancellation date.
Example:
If you pay for 12 months of services but cancel in month 6, we will refund the remaining 6 months, less any outstanding fees or expenses.
8. Intellectual Property
- Studio WY retains intellectual property rights on deliverables until payment is made in full.
- Once full payment is received, the client owns the rights to use the completed website or deliverables for their business purposes.
- Studio WY reserves the right to showcase completed work in our portfolio unless otherwise agreed.
9. SEO & Digital Marketing Disclaimer
While Studio WY employs industry best practices, we cannot guarantee specific SEO results or rankings due to factors beyond our control (e.g., search engine algorithms, competition, industry trends).
10. Use of Our Website
By accessing studiowy.com, you agree to use the site legally and respectfully. Prohibited behavior includes:
- Hacking or attempting to compromise website security
- Using our content without permission
- Engaging in any unlawful activities on our site
11. Intellectual Property on studiowy.com
All content on studiowy.com is the property of Studio WY unless otherwise stated. You may:
- View and print pages for personal use
You may not: - Republish or sell our content without prior permission
- Copy content for commercial use without consent
12. Affiliate Links & Third-Party Services
We participate in affiliate programs, which means we may earn commissions when you click affiliate links on our site and make purchases. See our Affiliate Disclosure for details.
We are not responsible for third-party websites or services linked from studiowy.com.
13. Limitation of Liability
Studio WY is not liable for:
- Losses from website downtime or outages
- Loss of data or security breaches beyond our control
- Any indirect, incidental, or consequential damages
Our total liability for services provided will not exceed the amount you paid for those services.
14. Termination
Studio WY may terminate services if:
- There’s a violation of these Terms
- Payments are not made according to schedule
- The client engages in illegal or unethical activity
Any termination does not release the client from payment obligations up to the termination date.
15. Governing Law
These Terms are governed by the laws of Malaysia. Any disputes shall be resolved under Malaysian law.
16. Contact Us
If you have questions regarding these Terms of Service, contact us at:
Studio WY
Website: https://www.studiowy.com
Email: info@studiowy.com
